# Important Notice: ShopBit Platform Closure

**Dear Valued Customers,** \
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We want to express our sincere gratitude for your trust and support throughout our journey with ShopBit. Your loyalty has been the achievement of our success, and it has been an honor to serve you. After careful consideration, we regret to inform you that **ShopBit will cease all operations at 23:59 on December 31, 2024.** \
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This was not an easy decision, and we deeply value the community we have built together. We understand this news may be unexpected, and we are committed to making the transition as smooth as possible for you. \
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Below are key details to assist you: \
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**Fund Withdrawals:**

* Customers can withdraw your funds from now on.
* Withdrawal requests will be processed within 3-5 business days during regular operating hours.
* For detailed instructions on how to withdraw funds, please visit the following: [How to Withdraw Funds.](faqs/how-do-i-withdraw)

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Important Note: If funds are not withdrawn by the deadline, their value will be retained in USD as of 23:59 on December 31, 2024 and withdrawals will remain available until January 31, 2025. Customers can contact us via email for assistance.
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**Pending Points Approval:**

* All pending ShopBit Points will be automatically approved and available for your redemption.

**Customer Support:**

* Our support team will remain available to assist with withdrawals and any inquiries until the platform closes.
* Operating Hours: 09:30 - 18:30 (Business Days)
* Email: support@shopbit.app

We deeply appreciate your trust and support throughout our journey. If you have any questions or need assistance, please do not hesitate to reach out to our support team. Thank you for being a part of ShopBit. \
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Sincerely, ShopBit Team
